With the success of our 24-hour German language hotline, September 2012 saw All Pacific Travel Concept ? APTC (FIJI) LTD upgrading and broadening the range of this exclusive service, making it available to some of our key hotel partners.
A boutique Inbound and Tour Operator, APTC Fiji is the only operator in the country to provide daily day tours in both the English and German languages and once again successfully anticipated, recognised and continues to meet another consumer need with this very exclusive and unique service.
?We noticed a growing trend with calls from hotels seeking our assistance with translations for their German-speaking guests and we drew up this concept of having a dedicated hotline available 24/7 to all German-speaking guests of any nationality who are in the country?, says Managing Director, Monika Oldenburg.
This free phone services are currently available at the First Landing Beach Resort & Villas, Mana Island Resort & Spa, Matamanoa Island Resort, Mercure Hotel Nadi and at the Warwick Fiji Resort & Spa and have been successfully integrated with the unique guests services that each of these hotels are renowned for. This exclusive service continues to provide our mutual guests with an economical and simple way for any and all of their questions, and other issues they face during their stay addressed by one of our experienced and full-time German staff 24/7! Available to all German-speaking guests and not only those of APTC Fiji, it is like having your very own go-to concierge on call 24 hours a day, every day of the week, and in your mother-tongue!
It is very simple to use, with all that guests have to do is pick up the phone from its little bure from the hotel reception desk, press a number (yes, we?re on speed-dial!), and hear a friendly ?Guten Tag!? on the other end! Even if they simply want to know more about the local tours and cruise and other services available to them, they can call us. Or if they need assistance with understanding some of the hotel literature provided to them, our staff will happily translate!
So successful has been this integration that more hotels have requested for this service and we hope to expand further.
Just one of the services APTC Fiji sees as an advantage for our partners and most importantly for the benefit of our mutual guests!!
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