The Consumer Council of Fiji is disappointed with Sky Pacific Services and its unfair contract conditions that have unfairly locked in its customers.
Sky Pacific customers are now required to pay $150 for the decoder upgrade of MPEG 2 to MPEG 4 decoders.
?These customers have signed with the service provider at the point of purchase of the Sky Pacific?s services, agreeing to conditions such as ?reserves the right to change the Services? that it offers ?at any time? and ?without prior notice?, such contracts have unjust advantages to Sky Pacific whilst being a disadvantage to the consumers,? Chief Executive Office for Consumer Council of Fiji, Premila Kumar said.
?What also do not help are the fine prints in the contracts making it difficult for an average consumer to read and understand the terms and conditions in contracts,? Ms Kumar added
The Sky Pacific customers who have signed the contract are now bound by it. These consumers have no choice but to comply with the provisions in their contracts.
?Unfortunately, there are no such laws in Fiji to protect consumers against unfair contracts terms. It is for this reason, the Council has found the terms and conditions are drawn from merchant?s perspective where merchants? interest is protected at the expense of the consumers,? Ms Kumar said.