24th March, 2014 – For nineteen years, Namotu Island Resort has developed a worldwide reputation as a watersports paradise, based around its stunning location in the Southern Mamanucas, luxurious accommodation, and a wide range of activities including fishing, surfing, kite surfing and stand-up paddle boarding.
With tourism ranked as the country’s major revenue earner, extra focus has been added to improve services and provide more than just the natural ‘Fijian smile’ and ‘world class water sports’ for the many guests who frequent the resort.
Namotu hosts discerning international visitors who also demand high-speed internet connectivity to stay on top of business and in-touch with family and friends, while having fun in the sun on ‘Fijian Time’.
Namotu Island Resort Managing Director, Scott O’Connor says, “The resort has a major role to play in showcasing Fiji to the world and guest satisfaction is our main priority.”
Among the range of top-class services offered at the resort, internet service had historically been a challenge to deliver in order to match guest expectations.
“Problems ranging from poor connectivity speeds, a lack of flexible user plans, and the technical difficulty of managing a WiFi network on the resort were all causing problems,” O’Connor added.
“Using data is the in-thing now, it’s like a must have, especially with almost every visitor travelling with multiple gadgets like tablets and smartphones to connect with family and friends back home.’
“We needed to find a better solution and provide the best value of service for our guests and I’m happy Digicel Business stepped up to partner with us in this area.”
Digicel Business installed a Managed High-Speed WIFI service throughout the resort to boost coverage and provide a number of flexible plans to suit guest needs.
“The improvement in the speed of internet connectivity has blown away our repeat visitors who come every year, and has now managed to improve the financial yield of our business.”
ICT Sales Manager, Ravisa Daunivuka commented,” Our primary goal in partnering with Namotu remains to deliver a service which improves and enhances the guest experience. Often we measure our success by all the positive comments on Tripadvisor on the WiFi Internet service!”
“We have been in business for nineteen-years now and partnering with Digicel has been one of our best experiences doing business in Fiji,” said O’Connor.