InterContinental Fiji Golf Resort & Spa Enhancing Guest Service Experiences


(NATADOLA, FIJI) Monday, 22 June 2015 – InterContinental Fiji Golf Resort & Spa is excited to announce the launch of their new Leisure Concierge service that falls within the realm of the Guest Services Department. The Leisure Concierge team is located within the heart of the resort and is designed to be a cross section of the iconic concierge services that the InterContinental brand is renowned for as well as being able to offer recommendations and make bookings on leisure activities to enhance the overall experience.

The new Leisure Concierge desk will ensure better and quicker guest services to in house guests, including services such as key cutting, problem solving, account settlement and more. They will also be responsible for ensuring guests are also made aware of activities and services offered within the resort.

To coincide with the launching of the Leisure Concierge concept, InterContinental Fiji also introduced new complimentary activities such as Natadola Outlook Power Walk, Natadola Beach Power Walk, Sunset Yoga, Taste of InterContinental Fiji Cooking Class and more. These activities are designed at enhancing the guest experience with a firm grounding in all that is unique to the Natadola Bay destination.

“I am delighted that we are now able to enhance the Guest Services experience for the InterContinental and be able to have the Leisure Concierge experience as a point of difference compared to other brand resorts in Fiji. These services, together with our new activities on a world renowned beachfront and ocean facing resort combine to make the InterContinental a more obvious choice when it comes to choosing a resort in Fiji.” said Director of Guests Services, Shaun Cawood. “This is a very exciting time for us as the guest experience is of the utmost importance to the InterContinental family”.

As part of further enhancing guest services experience, InterContinental Fiji Golf Resort & Spa dive operation team; Reef Safari, have also initiated the Coral Gardening Program. The program is centered on coral health and resiliency in the waters surrounding the iconic Natadola Beach. The projects main aim is to restore and revitalize the beautiful reef systems within the bay while additionally providing a short marine biology lecture to educate guests on what coral actually is and the importance of healthy reefs. According to The National Oceanic and Atmospheric Administration (NOAA) healthy reefs can provide up to 15 tons of seafood per square kilometer per year, however over 60% of reefs worldwide are unfortunately under immediate threat due to climate change, unsustainable fishing & land-based pollution. Guests can now enjoy these additional activities and feel that they are contributing to helping maintain and grow our future sea life.

“Our main objective is to give already broken fragments of coral another opportunity to grow, alongside taking clippings of healthy sections of reef to be grown within a coral garden which will, once thriving, be replanted around the reef. Guests have the opportunity to participate and feel like they are making a difference towards our future. With the majority of the local population dependent on the reefs here it is essential that we do all that we can to ensure their future” says Reef Safari Site Manager, Alex Rawson.

InterContinental Fiji Golf Resort & Spa overlooks the azure waters of Natadola Beach – voted by CNN as one of the best beaches in the world, and Fiji’s finest beach. Spread across 35 acres of tropical gardens, the resort offers all of the facilities and services expected of luxury international resort.

Click here for more news and updates on the InterContinental Fiji Golf Resort & Spa. For more information please also visit or contact the resort on 673 3455 /


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