Fijians and international visitors travelling through Nadi International Airport will see from today, new big bright posters spotlighting the FIJIAN HOSTS program. Supported by the eight organizations that are responsible for processing travelers at the airport, the Ministry of Tourism launched the Fijian Hosts program in September last year to award top-performing front-line staff at Nadi International Airport.
Winners are selected on the basis of comment cards filled out by international visitors, and placed in Fijian Hosts kiosks located in the airport’s secured areas.
Also today, three hard working frontline staff members at Nadi Airport were awarded FIJIAN HOSTS of the Month for their excellent customer service to arriving and departing passengers.
Rakesh Mudaliar (FRCA), Mereani Naiveli (FRCA) and Rusiate Waqa (AFL), were given their awards for Fijian Hosts of the Month for March, April and May respectively by the Permanent Secretary for Tourism, Ms Elizabeth Powell, at a presentation ceremony at Nadi International Airport.
Permanent Secretary for Tourism, Ms Elizabeth Powell congratulated the three winners for their valued contributions to the Nadi Airport experience for international visitors and Fijians travelling to and from overseas.
“It is our airport front-line staff who greet our international visitors as soon as they arrive, and who farewell them on their departure from Fiji. It is their dedication and their friendliness that make all the difference to the visitor experience,” Ms Powell said.
“The Fijian Hosts program is designed to raise public awareness of the importance of the role of the teams who greet and farewell our visitors at Nadi International Airport, Fiji’s gateway, and their significant contribution to the tourism industry.
“It is encouraging to see the support of our visitors who participate in the Fijian Hosts program by submitting comments about individual members of our airport teams. We are pleased to learn that travellers are very much impressed by the service our Nadi Airport teams provide and that our tourism industry has been so generous and consistent in their support for this important program,” she added.
Each of the winners received a FIJIAN HOSTS of the Month certificate that is signed by the Minister for Tourism acknowledging their exceptional service, a $250 grocery shopping voucher, and a dinner for two (courtesy of Tanoa Hotels, Captain Cook Cruises and Jacks) with ground transfers provided by Tourism Fiji.